Contact us

Need a hand? Our friendly Pet Owner Team is here to help, with Clinical Experts and Registered Veterinary Nurses on hand for the complex questions.

  • Email

    Response within 24 hours, Mon–Fri

    support@nutravet.co.uk
  • Phone

    Speak to us during opening hours

    0333 038 4284
  • Chat

    Need a quick answer? Use our live chat to find the right Nutravet product, get answers to common questions, or check on an order

    Start chat
A red Irish Setter dog standing on a grassy field with trees in the background.

Frequently Asked Questions

Using our extensive list of frequently asked questions is the quickest route to resolving common queries.

FAQs

For standard delivery, you can expect to receive your products within 3-5 working days from ordering. If you order over a weekend or Bank Holiday, your products will be dispatched the next working day.

Express delivery is 1-2 working days. Orders placed before 2:00pm (Monday–Friday) are dispatched the same working day. Orders placed after 2:00pm will be dispatched the next working day.

We offer the following delivery options:
Standard Delivery, which is £3.49 and Express Delivery which is £4.49. We also offer free standard delivery on all orders over £50.

If your order has been dispatched with Royal Mail, you can track it here: https://www.royalmail.com/track-your-item

If you still need assistance, please contact our Pet Owner Support Team.

If your order has not yet been dispatched, please contact us immediately. Once dispatched, you’ll need to follow our Returns Policy.

Email support@nutravet.co.uk within 7 working days of receiving your order. Please include:

  • Order number
  • Reason for return
  • If this item is significantly damaged, our team will happily help with a replacement

Returns should be sent within 14 days.